Waited a very long time
"Waited a very long time for this watch, I preordered it but the delivery kept being pushed out starting with 1 month and ended up being 5 months. Finally got the watch and within the first week of using it, the time and date keep changing. I’ll reset it each time and by the next morning it’s either ahead or behind by a day and the time is off by at least an hour. Contacted customer service and they said I need to order/buy another watch and send the original back as a return. However, I don’t have the box/instructions any more as I didn’t plan on returning the watch and the return instructions say it needs to be unused and in original package for a refund…other option is to initiate a repair which I was advised takes 2-3 months on average. I would have appreciated a replacement watch sent to me and returning the defective one. Why would I spend more money to buy another one without knowing that I am guaranteed a refund for this defective one? Not a great experience with Timex."