Frequently Asked Questions

Replacement watch straps can be found here. If you are having difficulty finding your strap, you can also order one by calling our Customer Service Department at 1.888.727.2931. Your strap will typically arrive within 7-10 business days.

We recommend not sending sentimental or engraved items for repair. Please call us at 1.888.727.2931, we are happy to help.

Typically we repair your watch by installing new or reconditioned and inspected components or we will replace it with an identical or similar model.

Repair charges vary depending upon the style, age, and condition of the watch.

Your watch may be replaced with a similar model. If you have customized the strap or affixed a different type of strap, you may want to remove it before sending it.

Your watch will arrive back to you in approximately 2-4 weeks.

Water-resistant is the ability to resist the penetration of water to a certain degree. Waterproof means that water is not allowed to pass through it. At this time Timex only sells water-resistant watches.

Your Timex watch is warranted against manufacturing defects for a period of one year from the original purchase date. Please click here for the full warranty policy. We also offer additional product protection through Extend for an additional 1-, 2-, and 3-years. Click here for info.

Please create an account with Timex to register your watch and/or submit a repair. Repairs can be tracked in the Watch Repair Shop Section of your account.

First measure your wrist circumference. The measurements below will fit any wrist circumferences within range.

• Men’s Link bracelet, mesh band and strap watches: 5.9 – 8.1 inches (150 - 205mm)
• Women’s Link bracelet, mesh band and strap watches: 5.3 – 7.5 inches (135 - 190mm)
• Men’s expansion bands: 7.2 – 8.1 inches (183 - 205mm)
• Women’s expansion bands: 6.5 – 7.5 inches (166 - 190mm)
• Men’s PerfectFit Expansion band: 5.9 – 8.1 inches (150 - 205mm)
• Women’s PerfectFit Expansion band: 5.3 – 7.5 inches (135 - 190mm)
• Kid’s Watches: 3.7 – 6.0 inches (84 – 152mm)

For more details on watch fit click here or for customer support call 1.888.727.2931.

First measure your wrist circumference.

The watch case width or diameter measurement is featured in the product name of every Timex watch and under the “Specs” section of each product page. Measurements are in millimeters and range from 29mm (small kids watches) to 53mm (oversized digital watches).

Once you know both your wrist circumference and watch case width use our watch fit guide and toggle between the different case widths and wrist sizes. This will give you an idea of how small or how big different watch cases will appear on your wrist.

For more details on watch fit click here or for customer support call 1.888.727.2931.

Most Timex watches come with a water-resistant rating of: 30m (meters), 50m, 100m or 200m. Here are the activities each of those ratings allow:

• 30m: Washing hands
• 50m: Washing hands, Light swimming
• 100m: Washing hands, Light swimming, Snorkelling, Poolside Diving, Surfing
• 200m: Washing hands, Light swimming, Snorkelling, Poolside Diving, Surfing, Recreational Scuba Diving
• To maintain water resistance, do not press any buttons under water unless your watch is indicated as 200m water-resistant.

For more details on water resistance ratings click here or for customer support call 1.888.727.2931.

Timex offers three different materials of watch crystal (the lens/glass that covers and protects the watch dial). Those materials are: Acrylic, Mineral and Sapphire.

The type of watch crystal can be found under “Specs” on each product page.

Acrylic
Acrylic crystals are a specialised form of plastic. It is a soft material that can be prone to scratches but conversely is very shatter-resistant. Given its softness any scratches can be buffed out.

Mineral Glass
Mineral crystals use a similar material to windowpane glass. They are still susceptible to scratches but less so than acrylic, however it is not possible to buff out these scratches as it is with acrylic. Mineral glass is not as shatter resistant as acrylic, but does offer greater transparency and clarity. Due to their improved scratch resistance versus acrylic, and improved shatter resistance versus sapphire, mineral is often considered to be the best of both worlds as a crystal material.

Sapphire
Sapphire is the hardest crystal available. Given its hardness it is near impossible to scratch, however, it can be prone to shattering if subjected to a heavy impact.

For more details on crystal/lens materials click here or for customer support call 1.888.727.2931.

Hand-wound (manual) movements are mechanical movements comprised of gears, wheels and springs housed within the watch case. The watch is powered by winding the crown which stores energy that the watch uses to turn the hands. The power stored though does run out and requires winding daily in order to keep the watch ticking.

Automatic (or self-winding) movements are similarly mechanical movements but do not require daily-winding (though most can still be hand-wound). They are powered by the movement of the wearer’s wrist throughout normal everyday activity. The movement of the wrist turns the rotor which winds the mainspring and the stores the watches’ energy.

Quartz watches are battery-powered movements versus mechanical power. The quartz crystal in the movement is powered via an electrical current from a battery. Quartz movements are very reliable at keeping time and may only lose a few seconds a month compared to several minutes of a mechanical movement.

For more details on watch movements click here or for customer support call 1.888.727.2931.